Support

Support

Frequently Asked Questions

General

A charge will immediately appear on your bank statement under the name "Sheridan Books" for the purchase of your eBooks.

Please e-mail estore.support@sheridan.com for all technical-related questions. A representative will respond to your question within 24 hours.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Click on the "Login" link on the top right of the ShelfWise home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

eBooks

 

Our eBooks can be read on several devices for your convenience. The ePub and PDF eBook files can be read on a personal computer, eReader or handheld device. The Amazon Kindle can read the Mobi eBook format.

Visit the FAQ section for information on the software that is required to read the eBook file on a computer or handheld device.

Click here for instructions on how to download the ePub, PDF or Mobi eBook to your specific device.

 

ePub, Mobi and PDF eBook files are available for purchase on this site. This software guide will help you determine what application you need to read the file depending on the device you are using. Some of the eBook files for sale are protected with Digital Rights Management (DRM) and you will need Adobe compatible software to read those files. Click here for instructions on how to download these applications to your device.

Software Compatible With Your Computer:

Adobe Digital Editions is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Bluefire Reader is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Kindle Previewer is a free app compatible with your computer that can read the Mobi format.

Software Compatible With Your iOS Device:

iBooks is a free app compatible with your iOS device that can read ePub and PDF eBook formats without DRM protection.

Adobe Digital Editions is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Bluefire Reader is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Amazon Kindle is a free app compatible with your iOS device that can read the Mobi format.

Software Compatible With Your Android Device:

Adobe Digital Editions is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Bluefire Reader is a free app compatible with your computer that can read ePub and PDF eBook formats with or without DRM protection.

Amazon Kindle is a free app compatible with your Android device that can read the Mobi format.

 

The eBook file that you purchased is protected with Digital Rights Management (DRM).  Files protected with DRM must be downloaded and read using Adobe Digital Editions or a software that is compatible with Adobe DRM. The ACSM file is a key to open your eBook using this software.

These files have the following restrictions to prevent the content from being posted or shared:

 - The provided link may be used on 6 different devices at different times. This link is accessible from the original email.

 - Access may be restricted to use by a single consumer with authentication through an Adobe ID.

 - The downloaded file may not be transferred to a different device.

 - The eBook may not be shared with another user.

 - The eBook file may not be copied.

You can learn more about DRM and the software needed to open the file in the FAQ section on the support page.

 

Once you download Adobe Digital Editions to your device, you will be prompted to open the eBook using that program. Adobe Digital Editions can be downloaded for free here. You will need to set up an Adobe ID and authorize your device before trying to download the file.

Click here for instructions on how to download and authorize the required software.

Click here for instructions on how to download the file to your device.


If you see an error message that looks something like "Adobe Acrobat Reader DC could not open 'URRLLink .ascm' because it is either not a supported file type or because the file has been damaged", it is likely you need to change the default program that opens an ACSM file. This document explains how to change the default program using Windows 10, Windows 7 or Mac. In these examples, the default program used is Adobe Digital Editions, but these steps will also work for Bluefire Reader or other software.

Associating a File Type in Windows 10

 

  1. Access Default Apps

  1. 1. Go to the Settings app.
  2. 2. Click the System group of settings.
  3. 3. Click the Default apps tab.
  4. 4. Click Choose default apps by file type.
Access Default Apps
 

Associate a File Type

All file types currently present on your system will be listed on the following screen. The type of file is listed in the left-hand column, and the program associated with it is listed in the right-hand column. These file types should be listed alphabetically in the left-hand column; scroll down to the .acsm file type.

Associate a File Type

 

Change Default Program in Windows 10

Click the default app currently associated with the .acsm file type, choose Change program and select Adobe Digital Editions (ADE) from the list.

(If ADE does not appear, select “More apps,” scroll to the bottom of the pop-up window, and select “Look for another app on this PC.” Then select Adobe Digital Editions.)

Locations:

   64-bit systems: C:\Program Files (x86)\Adobe\Adobe Digital Editions

   32-bit systems: C:\Program Files\Adobe\Adobe Digital Editions

Note: You can find your system type by searching for System on your computer. Select the option under Control Panel.

Click the OK button to save the changes.

Associating a File Type in Windows Vista or Windows 7

 

Access Default Programs

Open Default Programs by clicking the Start button and then clicking Default Programs.

Access Default Programs
Associate a file type

Click Associate a file type or protocol with a program.

Associate a file type
All file types currently present on your system will be listed on the following screen. The type of file is listed in the left-hand column, and the program associated with it is listed in the right-hand column. These file types should be listed alphabetically in the left-hand column; scroll down to the .acsm file type.
 

Change Default Program in Windows Vista or Windows 7

  1. 1. Highlight the .acsm file name.
  2. 2. Click Change program.
  3. 3. Look for Adobe Digital Editions in the Recommended Programs. If you do not see the application in the list of recommended programs, click the arrow to expand other programs.
  4. 4. Select Adobe Digital Editions.
  5. 5. Click OK.
Change Default Program in Windows Vista or Windows 7
 

Now you will see that file type ACSM will open with Adobe Digital Editions.

 
Now that your default program is updated, try to download the file again.

Associating a File Type on a Mac

Get Info

Control-click the urllink.acsm file that you downloaded and select Get Info.

Get Info

Change Default Program on Mac

  1. 1. Expand the Open with section.
  2. 2. In the list of programs displayed, select Adobe Digital Editions. (You may need to select Other in order to select the program from your list of installed applications.)
  3. 3. Click the Change All button. You should be prompted with a message asking if you wish to apply the change to all documents with the .acsm extension.
  4. Click Continue, then close the Info window.
Change Default Program on Mac
 

Click here to download these instructions.

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .

 

Download Adobe Digital Editions to your Computer

Navigate to: http://www.adobe.com/solutions/ebook/digital-editions/download.html.

Click the link to download for Mac or Windows.

Run the installer on your device to complete the download.

 
 

Authorize Adobe Digital Editions on Your Computer

After you have installed Adobe Digital Editions, authorize Adobe Digital Editions from the Help Menu.

 

Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

 

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .

 

Download Adobe Digital Editions to your iOS Device

Navigate to: http://www.adobe.com/solutions/ebook/digital-editions/download.html.

Click  Download on the App Store to download from the Adobe website or search for Adobe Digital Editions in your App Store.

 

Install Adobe Digital Editions App on iOS Device

Click GET to download the app.

After the download is complete, Adobe Digital Editions will be available on your device.

 

Authorize Adobe Digital Editions on Your iOS Device

Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.

 

Select Settings.

 

Authorize Adobe Digital Editions on Your iOS Device

Click Authorize.

 

Authorize Adobe Digital Editions on Your iOS Device

Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.

 

Authorize Adobe Digital Editions on Your iOS Device

You will receive a message that your device has been successfully authorized.

 

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device click here .

 

Download Adobe Digital Editions to Your Android Device

Search for Adobe Digital Editions in the Play Store.

 

Install Adobe Digital Editions App on Android Device

Install and follow the prompts to complete the download.

 

Authorize Adobe Digital Editions on Your Android Device

Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.

 

Select Settings.

Authorize Adobe Digital Editions on Your Android Device

Click Authorize.

Authorize Adobe Digital Editions on Your Android Device

Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.

Authorize Adobe Digital Editions on Your Android Device

You will receive a message that your device has been successfully authorized.

Before you download your eBook file, make sure that you have the proper software installed on your device. Click here for instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device.


File Download Instructions

Once you have made your purchase and have the proper software on your device, the next step is to download the file to your device. These instructions explain how to download both ePub and Mobi files to your computer, iOS device or Android device. These instructions assume you have the proper software installed on your device.

 

Download ePub File to Your Computer

This example shows an ePub file being opened using Adobe Digital Editions on a computer.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link
 

Select Application

  1. 1. Select the application that you would like to use.
  2. 2. Click OK.
Select Application
The file will open in that application.

Download Mobi File to Your Computer

This example shows a Mobi file being opened using the Kindle Previewer app on a computer.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link
 

Select Application

  1. 1. Select the Kindle Previewer application.
  2. 2. Click OK.
Select Application
The file will open in that application.

Download ePub File to Your iOS Device

This example shows an ePub file being opened using iBooks, Bluefire Reader or Adobe Digital Editions on an iOS device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Select Application

Select Open in iBooks or Open in to select another app.

Select Application

 

Select the application that you would like to use.

Select Application
The file will open in the application that you selected.

Download Mobi File to Your iOS Device

This example shows a Mobi file being opened using the Kindle app on an iOS device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Select Application

Select the Kindle application. The file will open in the application that you selected.

Select Application

Download ePub File to Your Android Device

This example shows an ePub file being opened using Bluefire Reader on an Android device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Select Application

Select the application that you would like to use.

Select Application

Complete Download

The download is now complete.

Choose Go To Library or Read Now.

Complete Download
The file will open in the application that you selected.

Download Mobi File to Your Android Device

This example shows an Mobi file being opened using the Kindle app on an Android device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Select Application

  1. 1. Make sure the file is set to open in the Kindle app.
  2. 2. Click OK.
Select Application
Navigate to the Kindle app on your device to open the file.

Download Mobi File to Your Kindle Device

This example shows a Mobi file being saved to a computer, then opened on a Kindle device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Save File

  1. 1. Select Save File.
  2. 2. Click OK.
Save File

Connect Your Device

Plug your Kindle device into your computer using a USB cord.

Connect Your Device

Transfer File

  1. 1. Navigate to the folder where the Mobi file was downloaded.
  2. 2. Find the Kindle device on the left and click the arrow to expand the folders.
  3. 3. Click on the downloaded Mobi file and either drag and drop or copy and paste it into the Documents folder.

The Mobi file will now appear on the Home screen of your Kindle device.

Transfer File
 
Click here to download these instructions.
 

The Mobi file will not automatically be loaded to your Kindle device, so you will need to download the file, then side load to your device.

This example shows a Mobi file being saved to a computer, then opened on a Kindle device.

 

Download Link

Navigate to the download link found in the eLibrary in your user account.

  1. 1. Click My account.
  2. 2. Click My eLibrary.
  3. 3. Click Download.
Download Link

Save File

  1. 1. Select Save File.
  2. 2. Click OK.
Save File

Connect Your Device

Plug your Kindle device into your computer using a USB cord.

Connect Your Device

Transfer File

  1. 1. Navigate to the folder where the Mobi file was downloaded.
  2. 2. Find the Kindle device on the left and click the arrow to expand the folders.
  3. 3. Click on the downloaded Mobi file and either drag and drop or copy and paste it into the Documents folder.

The Mobi file will now appear on the Home screen of your Kindle device.

Transfer File
 

 

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

 

No. Please confirm all purchases before you complete them as all sales are final. There are no refunds for digital content.

Intro to eBooks

The term eBook refers to an electronic version of a book. eBooks can be read using an eReader or on a variety of devices using software compatible with that device. The most important consideration when purchasing an eBook is what device you intend to view the book on.

ePub/Mobi eBook: ePub and Mobi eBooks will automatically adjust to fit your screen. These eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size.  ePubs can be read on an eReader, your computer, or on an iOS or Android device using Adobe Digital Editions or other software you choose. Mobi eBooks can be downloaded and read on your Kindle device or by using the Kindle Previewer application on a computer.

PDF eBook: The PDF eBook has a static layout with set page breaks. This format is best viewed on a device with a large screen because the font size does not adjust to fit your screen like it does in the ePub and Mobi file. Although you cannot adjust the font size to fit your screen, you may zoom in on a page or image. The PDF eBook can be read on an eReader, your computer or on an iOS or Android device using Adobe Digital Editions or other software you choose.

The eBook format you choose must be compatible with your device or the software you wish to use. Click here for instructions on how to download software for your device.

Intro to Online eBooks

The Online eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download!  The browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

Features included in the Online eBook include:

Are my eBooks available without an Internet connection?

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

How do I access Offline mode?
Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

Is printing allowed?

Yes, our online reader offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher.Please note: Not all eBooks will allow printing.

To determine if your eBook will allow printing, select the printer icon while reading the book.

How do I print my eBook?

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

Step 3: Select ‘Create a New Print Job’.

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Who do I contact if I’m having trouble viewing my eBook or digital content?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

Can I log in to two devices at one time to access my eBook or digital content?

No, you can only view your content on one device at a time.